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Privacy Policy

Last Updated: January 29, 2026

1. Introduction

Welcome to TaxiBuddy ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and website (collectively, the "Service").

By using TaxiBuddy, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our Service.

2. Information We Collect

2.1 Personal Information

We collect the following personal information when you register and use our Service:

  • Username: Your chosen display name
  • Phone Number: Your primary contact number for account identification
  • Profile Photo: Optional profile picture you upload
  • Taxi Contact Information: Phone numbers, nicknames, and details of taxi drivers you save
  • Route Information: Pickup and destination locations you create
  • Ratings and Reviews: Your ratings and feedback on taxi drivers

2.2 Automatically Collected Information

When you use our Service, we automatically collect certain information, including:

  • Device Information: Device type, operating system, unique device identifiers
  • Usage Data: Pages visited, features used, time spent on the Service
  • Log Data: IP address, browser type, access times, referring URLs
  • Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to track activity and store certain information

2.3 Third-Party Analytics

We use third-party analytics services (including Google Analytics) to help us understand how users interact with our Service. These services may collect information about your use of our Service and other websites.

3. How We Use Your Information

We use the information we collect for the following purposes:

  • To provide, maintain, and improve our Service
  • To create and manage your account
  • To enable you to save and organize taxi driver contacts
  • To facilitate communication between you and taxi drivers
  • To display trust statistics and ratings for taxi drivers
  • To send you technical notices, updates, and support messages
  • To respond to your comments, questions, and customer service requests
  • To monitor and analyze usage patterns and trends
  • To detect, prevent, and address technical issues and fraudulent activity
  • To comply with legal obligations and protect our legal rights
  • To deliver targeted advertising (with your consent where required)

4. How We Share Your Information

We may share your information in the following circumstances:

4.1 With Other Users

Certain information is shared with other TaxiBuddy users to enable the Service's core functionality:

  • Trust Statistics: Aggregated, anonymized data about taxi drivers (total calls, average ratings) is visible to all users checking that driver
  • Your information is NOT shared: Your personal taxi list, individual ratings, and contact details remain private

4.2 With Service Providers

We share information with third-party service providers who perform services on our behalf, including:

  • Cloud hosting providers (for data storage and processing)
  • Analytics providers (Google Analytics, Facebook Pixel)
  • Customer support tools
  • Payment processors (if applicable)

4.3 For Legal Reasons

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., court orders, government agencies).

4.4 Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

5. Advertising and Marketing

We may use your information to deliver targeted advertisements through third-party advertising platforms, including:

  • Google Ads: We use Google Ads to display advertisements. Google may use cookies and other tracking technologies to serve ads based on your prior visits to our website.
  • Facebook Ads: We use Facebook Pixel to track conversions, optimize ads, and build targeted audiences. Facebook may collect information about your interactions with our Service.

You can opt out of personalized advertising by adjusting your device settings or visiting:

6. Data Retention

We retain your personal information for as long as necessary to provide our Service and fulfill the purposes outlined in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

If you delete your account, we will delete or anonymize your personal information within 30 days, except where we are required to retain it for legal or regulatory purposes.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

8. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

  • Access: Request a copy of the personal information we hold about you
  • Correction: Request correction of inaccurate or incomplete information
  • Deletion: Request deletion of your personal information
  • Objection: Object to our processing of your personal information
  • Portability: Request transfer of your information to another service
  • Withdraw Consent: Withdraw consent for processing where we rely on consent

To exercise these rights, please contact us at [email protected]

9. Children's Privacy

Our Service is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us, and we will delete such information.

10. International Data Transfers

Your information may be transferred to and maintained on servers located outside of your country, where data protection laws may differ. By using our Service, you consent to the transfer of your information to these locations.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.

12. Contact Us

If you have any questions about this Privacy Policy, please contact us: